How do you get your customers attention? The world we live in today is full of noise. Noise that didn’t exist 10 to 20 years ago. So, companies are having
I was recently fortunate enough to be invited to the GIA Leadership Program at Harvard Business School. The course was a tremendous opportunity to interact with 50 people from the
WARRANTY is intended to cover consumers for manufacturing defects for a limited time. It’s a guarantee that a product has been made correctly, that you are getting what you paid for.
Last October (2012) I was interviewed by the Jewellers collective in their newsletter: Who are you and what is your occupation? Interesting question. I am a father, a husband and
Last night I was invited by the Victorian jewellery valuers Association to speak about jewellery insurance. It was well attended, there was some lively debate, and a number of contentious